Frequently asked
Everything you need
before the show.
Tickets, ID, bags, parking, and the rest. If your answer isn't here, we're a phone call away.
Tickets & entry
Buying, receiving, and getting through the door.
Where do I buy tickets?
Online at diamondbackmusichall.com through TicketWeb, or in person at our box office.
We don't take ticket orders over the phone. TicketWeb is our only official online seller — tickets bought through third-party resale sites aren't supported or guaranteed by the venue.
I bought tickets but never got them.
Start by checking your spam and promotions folders for an email from TicketWeb. That's where they land most of the time.
For some events we deliver tickets closer to the show date on purpose — it keeps bots and scalpers from buying up inventory and reselling it. If your show works that way, your tickets are coming even though your inbox is empty.
Still nothing? Email us with your order number or call 734-589-1111 and we'll sort it out.
What are the box office hours?
Monday through Thursday, 12pm to 5pm.
On event days the box office opens two hours before doors and stays open through the end of the show.
Can I leave and come back in?
No. We run a strict no re-entry policy at all events. Once you leave, your ticket is done for the night, so plan accordingly.
Age & ID
Who can get in, and what to bring.
Is this show all ages, 18+, or 21+?
It depends on the event — we host all three.
Every show lists its age policy right on the event listing, next to the date and door time. Check there first, because it changes show to show.
Wednesday Line Dance Lessons are all ages and genuinely family friendly — bring the kids.
What ID do I need?
A valid, unexpired government-issued photo ID. Every guest gets scanned at the door.
If you're of drinking age you'll get a wristband for bar service. If you're under 21 you'll be marked instead, and our bartenders won't serve you — please don't put them in that position.
No ID means no entry, and we can't make exceptions on this one. It's our liquor license on the line.
At the venue
Bags, seating, food, and house rules.
What's the bag policy?
Bags, purses, and clutches larger than 5in x 8in x 2in are prohibited.
Anything bigger has to go back to your car — we don't have storage for oversized bags.
What items are prohibited?
The following aren't allowed inside:
- Weapons of any kind
- Illegal narcotics
- Smoking of any kind
- Aerosol cans
- Fireworks and explosives
- Professional cameras with interchangeable lenses
- Video and audio recording devices
- Noise makers — air horns, kazoos, whistles and the like
- Animals, except service animals
Is there a coat check?
Yes, $5 per item.
Is there seating, or is it standing room?
Most shows are general admission and standing. Select events have limited seating available first come, first served.
Reserved seating is only guaranteed if you purchased it for that specific event.
We provide ADA accommodations as needed — call us at 734-589-1111 ahead of the show and we'll take care of you.
Do you serve food?
Yes. Offerings vary by event, but you can always count on gourmet pizza and snacks.
Is there an ATM?
Yes, in the front lobby.
Getting here
Where we are and where to put your car.
Where is Diamondback Music Hall?
49345 S Interstate 94 Service Drive, Van Buren Charter Township, MI 48111 — right off I-94, about 30 minutes from downtown Detroit.
Is parking free?
For most events, yes — parking is free.
Some events do have paid parking. When that's the case it's noted on the event listing, so check there before you head out.
Private events
Renting the room for your own thing.
Can I book the venue for a private event?
Absolutely. We host weddings, corporate events, galas, birthdays, and just about anything else you'd want a real production behind.
You get the same room our touring acts play — 360° projection mapping that wraps visuals across every wall, concert-grade sound and lighting, and a team that runs live events every week.
Head to the Private Events page or call 734-589-1111 with your date and guest count and we'll set up a walkthrough.
Didn't find it?
Just ask us
We answer fast, and there's no such thing as a dumb question about a show.
